Bidders to the RFP for full-requirements service under The Potomac Edison Company's Standard Offer Service are invited to submit their questions to in preparation for their bids.  Bidders can also contact the RFP Manager with any questions related to the RFP.  Answers will be posted regularly here. Your use of this page constitutes an acceptance of the terms as described in the disclaimer below.

The Potomac Edison Company also provide means for other interested parties to obtain information not specific to the Standard Offer Service.  Questions can be addressed to FirstEnergy's Supplier Support hotline established for Electric Generation Suppliers ("EGSs") at 330-761-4348 or by email to

In addition, customer inquires can be addressed by calling a FirstEnergy Customer Service Representative at 800-545-7741 during normal business hours (8:00 AM to 6:00 PM Monday to Friday).

FAQs Disclaimer

The information presented and distributed in the Frequently Asked Questions (FAQs) may be subject to frequent modifications and/or amendments and is provided for information purposes only. The information provided in the RFP or on the RFP web site, has been prepared to assist bidders in evaluating the RFP. It does not purport to contain all the information that may be relevant to a bidder in satisfying its due diligence efforts. Neither The Potomac Edison Company nor the RFP Manager make any representation or warranty, expressed or implied, as to the accuracy or completeness of the information, and shall not, either individually or as a corporation, be liable for any representation expressed or implied in the RFP or any omissions from the RFP, or any information provided to a bidder by any other source. A bidder should check the Web site frequently to ensure it has the latest documentation and information. Neither The Potomac Edison Company nor the RFP Manager, nor any of their representatives, shall be liable to a bidder or any of its representatives for any consequences relating to or arising from the bidder's use of outdated information. 

2019 FAQs  Please check back often for updates to this document. 

2018 FAQs

2017 FAQs