FirstEnergy Contact Center


Please notify us of power outages by calling the following toll-free number: 1-888-LIGHTSS (1-888-544-4877) or by reporting your outage online.  This automated system captures and records your information and helps our dispatchers pinpoint the power outage. The faster our dispatchers can identify the outage, the quicker your power can be restored.


For general inquiries, please use our online Contact Us form.


To reach a Customer Service Representative who can help answer your questions, call one of our Contact Centers during office hours: Monday - Friday, 8:00 a.m. - 6:00 p.m. Our Interactive Voice Response System (IVR) is available 24 hours, seven days a week.  

Customers with hearing or speech impairments can contact the Telecommunications Relay Service (TRS) at 711. 

Operating Company Contact Number    
Ohio Edison
The Illuminating Company 1-800-589-3101
Toledo Edison
Met-Ed 1-800-545-7741
Penelec 1-800-545-7741
Penn Power 1-800-720-3600
West Penn Power
Jersey Central Power & Light
Mon Power
Potomac Edison

Customers are able to complete the following tasks automatically through our Interactive Voice Response System using keywords.




Power Outage Report an outage
Make a Payment Pay your bill
Billing Information Obtain billing and account information
Meter Reading Supply or obtain a meter reading


For a full listing of options, please call the Contact Center and listen to the entire menu before making your selection.