FirstEnergy Contact Center


Please notify us of power outages by calling the following toll-free number: 1-888-LIGHTSS (1-888-544-4877) or by reporting your outage online.  This automated system captures and records your information and helps our dispatchers pinpoint the power outage. The faster our dispatchers can identify the outage, the quicker your power can be restored.


For general inquires, please use our online Contact Us form.


To reach a Customer Service Representative who can help answer your questions, call one of our Contact Centers during office hours: Monday - Friday, 8:00 a.m. - 6:00 p.m.  Our Voice Response System is available 24 hours, seven days a week.  Telecommunications Device for the Deaf (TDD) is also offered.

Operating Company Contact Number     TTY/TTD
Ohio Edison
1-800-633-4766 Call Ohio Relay Services - 711
The Illuminating Company 1-800-589-3101 Call Ohio Relay Services - 711
Toledo Edison
1-800-447-3333 Call Ohio Relay Services - 711
Met-Ed 1-800-545-7741 1-800-522-2376
Penelec 1-800-545-7741 1-800-522-2376
Penn Power 1-800-720-3600 PA Relay Service - 1-800-654-5984
West Penn Power
1-800-686-0021 1-800-955-9445
Jersey Central Power & Light
1-800-662-3115 1-800-221-0479
Mon Power
1-800-686-0022 1-800-955-9445
Potomac Edison
1-800-686-0011 1-800-955-9445