FirstEnergy CEO: Government Policies Are Impacting Electric Service

FirstEnergy President and CEO Anthony J. Alexander said government policies are jeopardizing the reliability and affordability of a service that is vital to the nation’s economy, productivity and competitiveness. 

Alexander spoke April 8 at the U.S. Chamber of Commerce, Institute for 21st Century Energy event in Washington, D.C.  He said there are no easy choices, but he believes the nation can strike the right balance to ensure affordable, reliable and environmentally sound electric service, while also supporting economic expansion and keeping our country strong and secure.

Click the link below to read Alexander's full remarks.

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Crew Status Added to 24/7 Power Center Outage Maps

FirstEnergy's utilities are making it easier for customers to check the progress of service restoration efforts when they experience a power outage.  

The company's 24/7 Power Center outage maps now display the status of crews restoring service after a power outage.  With this enhancement, FirstEnergy utility customers can see when crews have been dispatched, when they are working on a repair, and when additional crews or equipment are needed to complete restoration work. 

This new service complements the broad array of communication tools introduced by FirstEnergy's utilities in the past year.  Customers can subscribe to email and text message alert notifications to receive billing reminders, weather alerts in advance of major storms, and updates on scheduled or extended power outages.  Customers can also use two-way text messaging to report outages, request updates on restoration efforts, and make other inquiries about their electric accounts.  Additionally, a smartphone app is avaialble for each utility. 

More information about these communication tools is available online at


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Last Modified: April 8, 2014