Contact Us
How Would You Like To Contact Us?
Automated Request
Email Us
If you have a more specific question or require additional assistance, please complete the form below. We will make every attempt to respond to your email within two business days. Do not use this form to report a power outage. Call 1-888-LIGHTSS (1-888-544-4877) or report your outage online
Customer Care Centers
We’ve enhanced your self-service experience by allowing you to simply speak in your own words when using our automated phone system. Available 24/7, it makes it easy to get help, check information, and complete common tasks. Click here for some common requests.
You can always reach our Customer Care Representatives Monday - Friday, 8:00 a.m. - 6:00 p.m.
Customers with hearing or speech impairments - contact the Telecommunications Relay Service (TRS) at 711.
| Operating Company | Contact Number |
|---|---|
| Ohio Edison |
1-800-633-4766 |
| The Illuminating Company | 1-800-589-3101 |
| Toledo Edison |
1-800-447-3333 |
| Met-Ed | 1-800-545-7741 |
| Penelec | 1-800-545-7741 |
| Penn Power | 1-800-720-3600 |
| West Penn Power |
1-800-686-0021 |
| Jersey Central Power & Light |
1-800-662-3115 |
| Mon Power |
1-800-686-0022 |
| Potomac Edison |
1-800-686-0011 |
Natural Language Interactive Voice Response System (NL/IVR)
Customers are able to speak naturally when using our automated phone system, rather than having to reply with specific words or phrases. Below are some common requests.
- Power Outage - Report an outage
- Make a Payment - Pay your bill
- Billing Information - Obtain billing and account information
- Meter Reading - Supply or obtain a meter reading
- Customer Choice - FAQs, opt off request, and usage report
- Smart Meter - Information about Smart Meter Programs
- Payment Plans - Installment Plans and Promise to Pay
- Shut-Off Notice - Payment options to stop service disconnection
- Start Service - Start your service
- End Service - Stop your service
- Transfer Service - Transfer your service from one address to another
- FirstEnergy News - Obtain news releases, storm updates, and safety tips
