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Email Us
If you have a more specific question or require additional assistance, please complete the form below. We will make every attempt to respond to your email within two business day, however, due to an unexpected high volume of inquiries, response times may be delayed. We appreciate your patience during this time. Do not use this form to report a power outage. Call 1-888-LIGHTSS (1-888-544-4877) or report your outage online.
Important Information
Customers with a household income level of 300% or below federal poverty income guidelines are considered protected customers and are eligible for special payment assistance. Protected customers may not be subject to service disconnection until March 31, 2021, as long as they contact us to provide household income information, enter into a payment arrangement, and apply for all eligible assistance programs. Disconnection activity will proceed for those customers who do not take action.
To determine your Federal Poverty Level (FPL), please see the chart below. You will need to know the number of people and the annual/monthly income within your household. If you are eligible to be protected and/or need payment assistance, contact us to provide the required information.
| PA COVID Annual Income | PA COVID Monthly Income | |
|---|---|---|
| Household Size | 300% of FPL | 300% of FPL |
| 1 | $38,280 |
$3,190 |
| 2 | $51,720 |
$4,310 |
| 3 | $65,160 |
$5,430 |
| 4 | $78,600 |
$6,550 |
| 5 | $92,040 |
$7,670 |
| 6 | $105,480 |
$8,790 |
| 7 | $118,920 |
$9,910 |
| 8 | $132,360 |
$11,030 |
| Each Additional | $13,440 |
$1,120 |