Contact Us
How Would You Like To Contact Us?
Automated Request
Email Us
If you have a more specific question or require additional assistance, please complete the form below. We will make every attempt to respond to your email within two business days. Do not use this form to report a power outage. Call 1-888-LIGHTSS (1-888-544-4877) or report your outage online.
Customer Care Centers
We’ve enhanced your self-service experience by allowing you to simply speak in your own words when using our automated phone system. Available 24/7, it makes it easy to get help, check information, and complete common tasks. Click here for some common requests.
You can always reach our Customer Care Representatives Monday - Friday, 8:00 a.m. - 6:00 p.m.
Customers with hearing or speech impairments - contact the Telecommunications Relay Service (TRS) at 711.
| Operating Company | Contact Number |
|---|---|
| Ohio Edison | 1-800-633-4766 |
| The Illuminating Company | 1-800-589-3101 |
| Toledo Edison | 1-800-447-3333 |
| Met-Ed | 1-800-545-7741 |
| Penelec | 1-800-545-7741 |
| Penn Power | 1-800-720-3600 |
| West Penn Power | 1-800-686-0021 |
| Jersey Central Power & Light | 1-800-662-3115 |
| Mon Power | 1-800-686-0022 |
| Potomac Edison | 1-800-686-0011 |