The Low-Income Home Check-Up Program is designed to help customers residing in single family homes or multi-family residences reduce their electric bills. The program provides eligible customers with an in-home energy usage evaluation, an energy-savings plan, and the opportunity to receive energy-saving home improvements installed in the home.

Specific improvements you are eligible to receive will be determined during your home energy assessment. No payment is required for these installations/services. Residents of rental properties are required to secure their landlord’s permission to participate.

Please review the frequently asked questions for more information about the program and eligibility requirements.

Frequently Asked Questions


What is the Low-Income Home Check-Up Program?

The Low-Income Home Check-Up Program can help you lower your electric bill year round. 

Customers participating in the Low-Income Home Check-Up Program:

  • Receive an in-home energy usage evaluation
  • Work with a trained energy educator to create an energy-savings plan
  • Have the opportunity to receive energy-saving home improvements installed in the home (see below for details)

 

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What are the energy-saving home improvements?

The Low-Income Home Check-Up Program could provide you with energy-saving home improvements such as:

  • Compact Fluorescent Light bulbs (CFLs) 
  • Refrigerator testing and possible replacement
  • Energy-saving showerhead
  • Faucet aerators
  • LED night lights
  • Power strips
  • Furnace whistle
  • Electric water heater pipe wrap
  • Electric water heater tank temperature setback
  • Energy education materials

The specific improvements that you are eligible to receive will be determined during your home energy evaluation. No payment is required for these installations/services.  Residents of rental properties are required to secure their landlord’s permission to participate.

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How do I know if I qualify for the Low-Income Home Check-up Program?

To be eligible for this program, you must have a gross (before tax) household income at or below 200% of Federal Poverty Guidelines (see table below for details).

Curent Annual Household Income Eligibility Guidelines

Size of Family Unit Maximum Annual Household Income
(200% of Federal Poverty Level)

1

$24,120

2

$32,480

3

$40,840

4

$49,200

5

$57,560

6

$65,920

7

$74,280

8

$82,640

Families with more than 8 persons, add $8,360 for each additional person.

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How do I apply for the Low-Income Home Check-up Program?

To apply for the Low-Income Home Check-up Program:

Further instructions are contained on both applications.

 

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What proof of income is required?

The agency representative will ask you to provide proof of your household income. You will be required to provide copies of the following:

  • Your most recent Household Income Tax Return(s)
  • Copies of pay stubs for all working members in your household for the last 30 days
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What other help is available?

The agency representative will also be able to:

  • Refer you to other FirstEnergy assistance programs, such as the West Virginia Discount Program (WVDP) or the Dollar Energy Hardship Fund (DEHF), if you need help with your electric bill
  • Refer you to government assistance programs such as LIEAP, E-LIEAP, State Weatherization, Supplemental Nutrition Assistance Program (SNAP)-the food stamps program, DPW Cash Assistance, etc.
  • Refer you to other utility assistance programs
  • Refer you to community organizations that can help with other needs such as food pantry information, prescription assistance, etc.

 

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I qualify for the Low-Income Home Check-up Program. What's next?

The agency who processed your application will assign your job to a program contractor located in your area. The contractor will contact you to schedule an appointment for the home check-up visit. It may take a few months until you receive this call due to the large number of customers that we serve.

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