JCP&L Reminds Customers to Register for Programs to Help Stay Informed During Summer Storm Season
MORRISTOWN, N.J., July 24, 2015 -- With the summer storm season underway, Jersey Central Power & Light (JCP&L) reminds customers who depend on private well water, or use electrically operated life support equipment, to register their account with the company to receive updates on potential service interruptions, such as weather-related outages.
JCP&L maintains a list of homes and businesses that depend on electrically operated private wells for water. These customers are notified if a power outage is expected to affect their electric service for more than 24 hours, in which case they would be advised of locations where water and ice are available. JCP&L currently has more than 45,000 customers on this list. Those who have previously signed up for this service do not need to contact the company again.
In addition, JCP&L has a list of more than 2,800 critical care customers who depend on electrically operated life support equipment. These customers would be contacted should an outage affect their electric service for more than 24 hours. To be included on the list, critical care customers should contact JCP&L to obtain an authorization form that needs to be signed by their physician every year.
"We have made great strides over the years in communicating with our critical customers, but it is important they work with us to ensure their accounts are properly registered in our system," said Mark Jones, JCP&L vice president of External Affairs. "As an added safeguard, we also provide the well water and life support system lists to county and municipal Offices of Emergency Management."
To receive additional information, authorization forms, or register for JCP&L's special account programs, customers should call 1-800-662-3115.
JCP&L also reminds customers that it offers a number of ways to report power outages and receive restoration updates. To report a power outage customers can:
- Call 1-888-LIGHTS (1-888-544-4877)
- Visit the 24/7 Power Center at www.jcp-l.com
- Visit JCP&L's Facebook page at www.facebook.com/JCPandL
- Sign up for the company's interactive text messaging service
- Download the JCP&L smartphone app for Apple®iPhone and Android™ devices
The company also provides current outage information, including when crews have been dispatched, when they are working on a repair and when additional crews or equipment are needed to complete restoration on its 24/7 Power Center map. More information about all of JCP&L's communications tools, including how to sign up for text messaging service, is available at www.firstenergycorp.com/connect.
JCP&L is a subsidiary of FirstEnergy Corp. (NYSE: FE). JCP&L serves 1.1 million New Jersey customers in the counties of Burlington, Essex, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union and Warren. Follow JCP&L on Twitter @JCP_L, on Facebook at www.facebook.com/JCPandL, or online at www.jcp-l.com.
CONTACT: Ron Morano, (973) 401-8097