FirstEnergy's West Virginia Utilities Remind Customers of Available Assistance Programs to Help with Winter Bills

FirstEnergy West Virginia Utility Map

FAIRMONT, W.Va., Dec. 10, 2018 -- With cold weather now affecting the region, financial assistance programs are available for FirstEnergy (NYSE: FE) customers in West Virginia who need help with winter heating bills.  FirstEnergy's West Virginia utilities include Mon Power and Potomac Edison.

Assistance to qualifying customers is available through the Dollar Energy Fund, the West Virginia Emergency Assistance Program, the Low Income Energy Assistance Program (LIEAP), and the West Virginia 20 Percent Discount Program.

  • Dollar Energy Fund is an emergency hardship fund designed to help residential customers restore or maintain electric service.  Eligible customers may receive up to $500, while funds are available.  Program funding is provided by FirstEnergy customers, company employees, and FirstEnergy shareholders.  The distribution of funds is administered by the Dollar Energy Fund.  For information call 888-282-6816 or visit www.dollarenergy.org.
  • West Virginia Emergency Assistance Program is administered by the West Virginia Department of Health and Human Resources (DHHR) to help eligible customers avoid termination of electric service.  Customers must present a disconnect notice at the county DHHR office.  Online applications are available at www.wvinroads.org, or applicants can call 877-716-1212 to find a local DHHR office.  Emergency Assistance is a one-time payment that is applied to the customer's account.
  • LIEAP is administered by the West Virginia Department of Health and Human Resources (DHHR).  The program provides home energy assistance to help with heating bills and Emergency-LIEAP (E-LIEAP) payments to help maintain or restore service.  Prior-year recipients typically receive an application in December to reapply, with new applications accepted in the January or early February timeframe depending on the DHHR schedule.  Additional DHHR information is available by calling 877-716-1212.
  • West Virginia 20 Percent Discount Program is administered by the West Virginia DHHR, Office of Family Support, and can reduce a low-income customer's utility bill by 20 percent.  Eligible customers can obtain applications from the DHHR and send the completed forms to: Mon Power/Potomac Edison, 20 Percent Discount Program, 5001 NASA Blvd., Fairmont, WV, 26554.  Online applications are available at www.wvinroads.org, or applicants can call 877-716-1212 for additional information.

Mon Power and Potomac Edison residential customers also can manage their electric bills through the Average Payment Plan (APP).  With APP, customers can make consistent monthly payments to avoid seasonal highs and lows in their electric bills.  To apply or learn more about other company programs, visit www.firstenergycorp.com/billassist or call 800-686-0022.

In addition to the payment options, a Medical Certification program is also available. An appropriate health care professional must complete a Medical Certification Form describing the resident's medical condition enabling additional notification prior to termination.

Mon Power and Potomac Edison also offer a program called Third Party Notification where a relative, friend, clergy, or social service agency can be notified along with the customer if electric service is about to be disconnected.  The third party is not obligated to pay the overdue bills but can help make payment arrangements for the customer who might have difficulty paying their bill.

Mon Power, a subsidiary of FirstEnergy Corp. (NYSE: FE) serves about 385,000 customers in 34 West Virginia counties.  Follow Mon Power on Twitter @MonPowerWV and on Facebook at www.facebook.com/MonPowerWV

Potomac Edison, also a subsidiary of FirstEnergy Corp., serves about 137,000 customers in the Eastern Panhandle of West Virginia.  Follow Potomac Edison at www.potomacedison.com, on Twitter @PotomacEdison, and on Facebook at www.facebook.com/PotomacEdison.

FirstEnergy is dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company's transmission subsidiaries operate more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions.  Follow FirstEnergy online at www.firstenergycorp.com.  Follow FirstEnergy on Twitter: @FirstEnergyCorp.

 



CONTACT:  News Media, Jeffrey Straight, (724) 838-6650

Last Modified: December 10, 2018