Security Deposit

Review our credit policies below based on the state that you are moving into.  Please note, at this time, you are not able to pay for a security deposit online prior to your service start date.  However, you can pay by phone, at a payment agency, or by mail.

Ohio and Pennsylvania

A new electric account can be established by:

  • Providing positive identification
  • Satisfying previous debt for utility service
  • Paying a security deposit or residential applicants can provide a guarantor

Ohio Applicants
If you had a prior account for the same class of service within two years of the date of application, we will use your past payment history to determine whether a security deposit or guarantor will be required for your new account.

Pennsylvania Applicants
If service is terminated, restoration of service may differ if someone in the household is a victim of domestic violence with a Protection From Abuse Order (PFA).  In order to receive the PFA protections, a copy of the PFA order is required or a court order issued by a Court of Competent Jurisdiction in this Commonwealth, which provides clear evidence of domestic violence against you.  This information will not be shared with any third party.


New Jersey

A new electric account can be established by:

  • Providing positive identification
  • Satisfying previous debt for utility service
  • Paying a security deposit

West Virginia and Maryland

A new electric account can be established by:

  • Providing positive identification
  • Satisfying previous debt for utility service
  • Paying a security deposit

Non-Residential: If you had a prior account for the same class within the past twelve months, we will use your payment history to determine whether or not a security deposit will be required for your new account.

Residential: If you had a prior account for the same class within the past two years, we will use your payment history to determine whether or not a security deposit will be required for your new account.


New York

A new electric account can by established by:

  • Providing positive identification
  • Satisfying previous debt for utility service

By requesting service, you acknowledge that the utility company has the right to check your credit history to determine whether a security deposit will be required. You also might be asked to provide proof of ownership or occupancy.


Refunds

As of March 1, 2016, credit refunds will be processed by a third party vendor, Citibank, via a prepaid debit card.  For questions regarding the prepaid debit card, please review the frequently asked questions.   

Still Need Help?

Contact us with your questions.

Last Modified: July 18, 2017