FAQs About the Pennsylvania Electric Choice Program

What is Pennsylvania's Electric Choice program?

Now you can choose the company that supplies your electric generation supply - just as you can shop for other products and services. The Pennsylvania Electric Choice program provides information to help you make the decision that is right for you.

Many things, including delivery, remain the same. For example, if you choose a new electric generation supplier, West Penn Power will continue to deliver the electric service to your home or business. And if your power goes out, you should still call West Penn Power.

The most important benefit of electric choice is that it lets you shop for your electric generation supplier. This gives you the opportunity to choose a supplier based on what is important to you. For example, you might simply want the lowest price, so you would select the supplier with the lowest charge. Or, you might want to make a choice based on how the electric generation supply is produced.


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How do I participate in the Pennsylvania Electric Choice program?

West Penn Power customers can participate in the Pennsylvania Electric Choice program by calling licensed electric generation suppliers serving their area. Customers should evaluate the suppliers' prices and options, prior to choosing a supplier.

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How do I shop for electricity?

When shopping for electricity, start by looking at your current electric bill, which contains your 20-digit customer number, usage history and your price to compare. You'll need this information to compare prices when you contact licensed suppliers serving your area. You can save money if the supplier's price is less than your price to compare. If you select an alternative supplier, that supplier will notify us of the change. We will then send you a letter to make sure that you selected this company as your electric generation supplier.

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What is the price to compare?

The price to compare is the average price your local electric distribution company charges for the portion of your electric service that is open to competition. The price to compare is given in cents per kilowatt-hour. The price includes both the cost of generation and the cost of transmitting power from the source of generation to West Penn Power distribution system. 

Use this number to compare prices and potential savings among generation suppliers. You can save money if the supplier's price is less than your price to compare.

West Penn Power customers can view our price to compare page or call the Retail Choice Center toll-free at 866-592-6171 to obtain their price to compare.

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What is the eligible customer list?

According to state regulations, West Penn Power is required to release your name, address, account number and electric usage information to licensed generation suppliers unless you choose to restrict the release of your information. Suppliers are required to keep your information confidential, but they can use this information to offer you prices and services. If you do not wish to be included on this list, you can call our toll-free Customer Choice phone number, 1-800-545-7741, or submit the form online.

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Will my electric service be less reliable if I participate in Pennsylvania's Electric Choice program?

No. Your participation in the Pennsylvania Electric Choice program will not affect the reliability of your electric service.

West Penn Power will continue to be responsible for delivering power over their wires to all customers in their service areas, regardless of which electric generation supplier customers have chosen. This service will continue to be subject to regulation by the Pennsylvania Public Utility Commission (PaPUC).


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If I choose another electric generation supplier, will I receive two electric bills?

West Penn Power customers who select an alternative electric generation supplier may have the option to choose to receive one or two bills for their electric service. In the single-bill option, customers will receive one bill that includes West Penn Power distribution charges and their electric generation supplier's charges. In the two-bill or dual bill option, customers will receive one bill from West Penn Power that reflects the distribution charges and one bill from their electric generation supplier that reflects the generation charges.

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Am I able to remain on the budget program if I select a supplier?

To remain eligible for the budget program, you must confirm with your supplier that you will receive a single rate-ready bill from your local electric distribution company.

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Where can I get a list of licensed suppliers?

A list of licensed suppliers is available on the Pennsylvania Public Utility Commission’s Choice website at papowerswitch.com. Or you can request a list of licensed suppliers from one of our customer service representatives.

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Whom do I call if my power goes off?

West Penn Power will be responsible for restoring your electric service during outages. Call either company toll-free at 1-800-545-7738 to report a power outage.

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Whom do I call with questions about my electric bill?

Customers should call the Retail Choice Center at 866-592-6171 with questions about West Penn Power charges. Customers should call the supplier directly with questions about its charges. The supplier's phone number is listed on each customer's electric bill.

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