All Penelec Waverly NY customers can join the New York Retail Access program by signing up for service with an energy service company or supplier. These suppliers will need information such as your name, address, phone number and 20-digit customer number found on Page 3 of your electric bill. The supplier may also require customers to allow Penelec to release their energy use and account information.

When you shop, you'll use the "Price to Compare" to check the prices offered by suppliers. To save money, you must buy electricity from a supplier at a price that is less than Penelec's price to compare.

If you have any questions about New York's Retail Access Program, residential customers can call 1-888-ASK-PSC1. Business customers can call 1-877-661-9223 or for additional consumer information and resources, visit the New York State Department of Public Service website*.

For information on the Retail Access program, you can call FirstEnergy's Retail Choice Center toll-free at 1-888-478-2300.

*By clicking this link, you are leaving FirstEnergy's website and entering a website maintained by the NYS Department of Public Service.  They are entirely responsible for the content of their website.