Basics of Electric Service

To make the best choices, you need to be aware of the different services you use and pay for when you receive electricity.

First, generation: electricity is produced, or generated, at a power plant, also called a generating station.

Next, transmission: the electric energy is transmitted on high-voltage lines from the power plant to areas where it will be used.

Then, distribution: the local electric utility, like Penelec, uses its wires, transformers, substations and other equipment to deliver the electricity to homes and businesses.

Some people compare this system to the way consumer products, such as clothing and furniture, move from manufacturers to customers.

With choice, you can choose a supplier that will supply your generation. However, you'll still deal with Penelec which will be the delivery company no matter who supplies your generation. We'll use our wires to deliver your electricity reliably and safely, just as we have in the past.

The New York Public Service Commission (NYPSC) has established requirements that Energy Service Companies must comply with in order to sell electricity to consumers.

Your supplier will charge you for the cost of generating electricity. The supplier's price also will include the cost of getting the energy to our wires. Penelec will charge you for the cost of delivering the electricity over our wires to you. Our charge will include other costs, such as meter reading and billing.

Penelec will continue to provide the same services we have in the past, except that you now will be able to decide who supplies your electricity. We'll continue to maintain and operate our transmission and distribution system. In addition, we'll continue to purchase and deliver energy to customers who do not choose another supplier, and we'll provide meter reading, billing, complaint resolution and service restoration after outages.

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