MORRISTOWN, N.J., June 3, 2013 -- With the launch of the new MyTown feature, Jersey Central Power & Light (JCP&L) now provides the state's most comprehensive municipal web pages for outage and infrastructure information. In addition, the company has made other website enhancements that provide more detailed local information about power outages, including estimated restoration times.
"The MyTown web pages join our portfolio of industry-leading communication tools – all introduced in the wake of Hurricane Sandy – that are designed to help JCP&L customers access the important information they need during a power outage," said James Fakult, president of JCP&L.
By clicking the "MyTown" link on the JCP&L 24/7 Power Center outage maps page, customers, local officials and media can view a summary of current outages affecting their town, as well as a snapshot of each community's electric infrastructure. The MyTown pages can also be accessed at www.firstenergycorp.com/mytown. Information on the MyTown pages is updated approximately every 15 minutes.
The company has also enhanced its 24/7 Power Center outage maps, available on computers and mobile devices at www.firstenergycorp.com/outages. Customers may now view individual outages, with best-available estimated restoration times, as well as the cause of the service disruption when available. Customers can also toggle to the conventional shaded map to see an overview of any power outages across the service territory.
Finally, JCP&L has provided a new, web-based option for customers to receive a status update of a reported outage. When customers log in to their accounts on JCP&L's website, they can now view the estimated restoration time and the cause of a reported outage, or learn of other outage activity in their area.
In addition to these web-based tools, the company launched several new services for customers earlier this year:
- Email and Text Message Alerts: Customers can now subscribe to receive alert notifications via email or text message on topics including restoration updates, severe weather warnings, notifications of planned power outages, or billing information. Customers can log in to www.jcp-l.com to update their alert preferences.
- Text messaging: Customers can send a text message to 544487 (LIGHTS) to report a power outage, request an update on restoration efforts, and make other inquiries about their electric accounts. To get started with this service, text "REG" to 544487.
- Smartphone apps and mobile website: JCP&L offers free smartphone apps for Apple® iPhone® and Android™ devices. In addition, the company's industry-leading mobile website is available by visiting www.jcp-l.com from a smartphone. The apps and mobile site make it easy for customers to report outages and manage their accounts while they are on the go.
More information on all of the company's technology tools can be found online at www.firstenergycorp.com/connect.
JCP&L has also updated its website to emphasize information on storm preparation, safety, and the company's restoration process. In the event of a significant storm, the company will continue to provide a dedicated storm information page with specific information about the event. In addition, customers can follow JCP&L on Twitter @JCP_L and on Facebook at www.facebook.com/JCPandL. JCP&L recently added customer service and storm support personnel to its social media team.
JCP&L serves 1.1 million New Jersey customers in the counties of Burlington, Essex, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union and Warren. Follow JCP&L on Twitter @JCP_L, on Facebook at www.facebook.com/JCPandL, or online at www.jcp-l.com.
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Forward-Looking Statements: This news release includes forward-looking statements based on information currently available to management. Such statements are subject to certain risks and uncertainties. These statements include declarations regarding management's intents, beliefs and current expectations. These statements typically contain, but are not limited to, the terms "anticipate," "potential," "expect," "believe," "estimate" and similar words. Forward-looking statements involve estimates, assumptions, known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Actual results may differ materially due to the speed and nature of increased competition in the electric utility industry, in general, and the retail sales market in particular, the impact of the regulatory process on the pending matters before FERC and in the various states in which we do business including, but not limited to, matters related to rates and pending rate cases, the uncertainties of various cost recovery and cost allocation issues resulting from ATSI's realignment into PJM, economic or weather conditions affecting future sales and margins, regulatory outcomes associated with Hurricane Sandy, changing energy, capacity and commodity market prices including, but not limited to, coal, natural gas and oil, and availability and their impact on retail margins, the continued ability of our regulated utilities to recover their costs, operation and maintenance costs being higher than anticipated, other legislative and regulatory changes, and revised environmental requirements, including possible GHG emission, water discharge, water intake and coal combustion residual regulations, the potential impacts of CAIR, and any laws, rules or regulations that ultimately replace CAIR, and the effects of the EPA's MATS rules including our estimated costs of compliance, the uncertainty of the timing and amounts of the capital expenditures that may arise in connection with any litigation, including NSR litigation or potential regulatory initiatives or rulemakings (including that such expenditures could result in our decision to deactivate or idle certain generating units), the uncertainties associated with the deactivation of certain older unscrubbed regulated and competitive fossil units, including the impact on vendor commitments, and the timing thereof as they relate to, among other things, the RMR arrangements and the reliability of the transmission grid, adverse regulatory or legal decisions and outcomes with respect to our nuclear operations (including, but not limited to the revocation or non-renewal of necessary licenses, approvals or operating permits by the NRC or as a result of the incident at Japan's Fukushima Daiichi Nuclear Plant), adverse legal decisions and outcomes related to ME's and PN's ability to recover certain transmission costs through their TSC riders, the impact of future changes to the operational status or availability of our generating units, the risks and uncertainties associated with litigation, arbitration, mediation and like proceedings, including, but not limited to, any such proceedings related to vendor commitments, replacement power costs being higher than anticipated or inadequately hedged, the ability to comply with applicable state and federal reliability standards and energy efficiency and peak demand reduction mandates, changes in customers' demand for power, including but not limited to, changes resulting from the implementation of state and federal energy efficiency and peak demand reduction mandates, the ability to accomplish or realize anticipated benefits from strategic and financial goals including, but not limited to, the ability to reduce costs and to successfully complete our announced financial plans designed to improve our credit metrics and strengthen our balance sheet, including but not limited to, proposed capital raising and debt reduction initiatives, the proposed West Virginia asset transfer and potential sale of non-core hydro assets, our ability to improve electric commodity margins and the impact of, among other factors, the increased cost of fuel and fuel transportation on such margins, the ability to experience growth in the Regulated Distribution segment and to continue to successfully implement our direct retail sales strategy in the Competitive Energy Services segment, changing market conditions that could affect the measurement of liabilities and the value of assets held in our NDTs, pension trusts and other trust funds, and cause us and our subsidiaries to make additional contributions sooner, or in amounts that are larger than currently anticipated, the impact of changes to material accounting policies, the ability to access the public securities and other capital and credit markets in accordance with our announced financial plan, the cost of such capital and overall condition of the capital and credit markets affecting us and our subsidiaries, actions that may be taken by credit rating agencies that could negatively affect us and our subsidiaries' access to financing, increase the costs thereof, and increase requirements to post additional collateral to support outstanding commodity positions, LOCs and other financial guarantees, changes in national and regional economic conditions affecting us, our subsidiaries and our major industrial and commercial customers, and other counterparties including fuel suppliers, with which we do business, issues concerning the stability of domestic and foreign financial institutions and counterparties with which we do business, and the risks and other factors discussed from time to time in our SEC filings, and other similar factors. The foregoing review of factors should not be construed as exhaustive. New factors emerge from time to time, and it is not possible for management to predict all such factors, nor assess the impact of any such factor on FirstEnergy's business or the extent to which any factor, or combination of factors, may cause results to differ materially from those contained in any forward-looking statements. FirstEnergy expressly disclaims any current intention to update, except as required by law, any forward-looking statements contained herein as a result of new information, future events or otherwise.
CONTACT: News Media Contact: Tricia Ingraham, (330) 384-5247, Investor Contact: Irene Prezelj, (330) 384-3859