- A Global ETR is an estimate of when service will be restored to the majority of customers within JCP&L following a major outage event. It will be provided no later than 24 hours after the weather event has passed and conditions are safe enough to work.
- Global ETRs will be displayed until more detailed ETRs can be established, generally between 2 and 4 days, depending on the severity of the event.
- For your Individual ETR, log into your account using the form on the top right corner of this page, or view the outage map. Individual ETR is an estimate of when a particular customer’s (or group of customers’) service is estimated to be restored based on the above guidelines.
- ETRs are generally updated daily during major outage events.
Note: If you need to make repairs to your property, the ETR may be longer than posted.