Tips for Customers Requesting Service Reconnections

Thousands of Jersey Central Power & Light customers sustained significant damage to their homes and businesses as a result of Hurricane Sandy.  As repairs are completed, customers will need to have their service reconnected.

Here are some tips and information to make the reconnection process easier.

  • There are dedicated Service Crews handling reconnection work.
  • Residents should have a licensed electrician make repairs to their homes.
    • If the customer has a functioning electrical service entrance, including the meter – JCP&L will complete the service reconnection.
    • If the meter was removed due to severe damage or flooding – JCP&L will install a new meter after the service is repaired by a qualified electrician and inspected by a state inspector.
  • The inspector will provide certification that the work has been done properly, and will fax the cut-in card to 888-914-9140.
  • The inspector will attach a sticker with the inspection date on the meter pan.
  • Customers should have their home address or account number when calling the company to request reconnection.
  • Because of the volume of requests, it could take a few days for service to be reconnected.

 

To schedule a service reconnection,
call 1-800-662-3115.

Last Modified: November 8, 2012