*NEW*: Customers rebuilding following Hurricane Sandy should review these guidelines prior to new construction or rebuilding.

The work to rebuild after Hurricane Sandy continues. Every day, Pat Mullin (pictured above) sees the devastation Sandy left in shore areas like Ortley Beach. Pat has been working with emergency responders, as well as federal, state and local agencies, to rebuild the electrical infrastructure and reenergize homes and businesses.

Pat isn’t just a JCP&L employee. She and her family are waiting for repairs to be done on their home that was flooded in Hurricane Sandy. Pat knows firsthand how critical it is to expedite the work. That’s why she is overseeing JCP&L’s restoration efforts at the shore – working with crews to set new poles, run new wires and install new meters so that homes have access to power and can rebuild.

View photos of restoration work in Ortley Beach on Flickr.

Additional Hurricane Sandy Information


for their patience and understanding during the massive effort to restore service following Hurricane Sandy and the nor’easter.

The storms caused more damage than 2011’s Hurricane Irene and October snowstorm combined. And the resulting 1.3 million power outages throughout our New Jersey service area led to the largest restoration effort in our company’s history.

We understand the frustration of those of you who were without power. We can assure you that, despite facing similar hardships, our employees were totally focused on the restoration effort and remain dedicated to providing you with the level of reliability you expect and deserve.

More than 8,600 line workers – including crews from  JCP&L and other utilities and contractors across the country – were on the ground in New Jersey restoring power to our customers.

There’s always room for improvement, and we intend to use the lessons learned from this effort. For example, we’re looking at opportunities to make our system more resistant to storm damage – especially as we move forward with the major reconstruction effort that will be required to bring back service to some coastal areas and the barrier islands.

We were inspired by the many ways our customers came together to help one another throughout this difficult crisis – from sharing your homes with neighbors in need, to your selfless contributions to disaster relief efforts.

Times like these demand the best from everyone, and your sense of community helped all of us weather the storm.

Important Information:

Homeowners, renters, and business owners who suffered disaster-related damage or loss in New Jersey as a result of Hurricane Sandy should register with the Federal Emergency Management Agency (FEMA). Online registration is available at www.DisasterAssistance.gov. Smartphone users may register at m.fema.gov; click on “Apply Online for FEMA Assistance.” To register by phone, call toll-free at 800-621-FEMA (3362). Those with a speech disability or hearing loss, who use TTY, may call 800-462-7585; or use 711 or Video Relay Service (VRS) to call  800-621-3362.


1.3 million

Storm-related outages in our JCP&L service area.


Customer outage calls received at our contact center - the most ever taken in a single restoration event.


Number of JCP&L customers restored per day over a five-day period, from Nov. 2-6.


Trees cut and cleared to restore power.


Hazard locations (primarily downed wires).


Crossarms on utility poles damaged by storm.


Line workers, hazard responders, forestry workers, call center representatives, management and support personnel involved in the storm response.


New utility poles.


New transformers.


New miles of wire.


Staging areas established to house and supply the influx of crews from states as far away as California and Oregon.


Helicopters used to patrol and assess storm damage to power lines. One helicopter was equipped with an aerial saw to cut away vegetation from lines.

Storm Preparation and Restoration Process

Preparation efforts for Hurricane Sandy began nearly a week before the storm struck, as the company's meteorologists carefully monitored the hurricane's progress over the Atlantic. The company mobilized linemen, contractors, forestry workers and other support staff before the storm arrived. These individuals were then dispatched appropriately to the hardest-hit areas.

FirstEnergy's restoration process is designed to restore power safely and efficiently to affected customers. The priority for restoration starts with emergency services, including hospitals, police, fire and first aid. Priority is also given to circuits serving the largest number of customers, followed by restoration of service to individual homes. 
Information about our restoration process and priorities is available on our website and in this video.

Reporting An Outage

Our call centers are fully staffed. If you lose power, please call 1-888-LIGHTSS (1-888-544-4877) to report your outage or click here to report your outage online. Outage information is also available on our 24/7 Power Center Maps.

Immediately report downed wires to 888-544-4877 or your local police or fire department. Never go near a downed power line, even if you think it's no longer carrying electricity.

The priority for restoration starts with emergency services, including hospitals, police, fire and first aid. Priority is also given to circuits serving the largest number of customers, followed by restoration of service to individual homes. Click here for more info on our storm restoration process.

Safety Tips:

  • Stay more than 30 feet away from downed power lines, don't walk or drive near or over a downed line, and watch out for anything touching the line. If a wire falls on a vehicle, passengers should stay inside until help arrives.
  • Keep children and pets away from any wires.
  • Unplug appliances like refrigerators and freezers, and sensitive electronic equipment like TVs and computers, so that they won't overload when power is restored.
  • When operating a generator, always disconnect the power coming into your home. Otherwise, power from your generator could be sent back onto the utility lines, creating a hazardous situation for utility workers. The proper generator should be selected and installed by a qualified electrician. View additional generator safety information.
  • Stay out of flooded basements, even if the power is off. Stay away from the breaker box if it's in a flooded basement.

Download our Tips for Managing Through a Power Outage resource.

Last Modified: October 21, 2014