Our customer service representatives are often a customer’s first point of contact with the company. That’s why it’s important that we hire the friendly and professional people that customers have come to expect when they contact us.
Whether you are working in one of our call centers responding to questions on billing or serving as an account manager recommending energy-related products to a large commercial customer, our customer service employees work together to ensure our customers have a positive experience when doing business with FirstEnergy.
There are many opportunities available for both entry-level and experienced customer service professionals within FirstEnergy. We are seeking employees for the following areas:
- Call Center Customer Support
- Customer Billing
- Regulated Account Management
- Business Analysts
Some customer service positions require pre-employment testing by the Edison Electric Institute (EEI). If the position you are interested in requires testing, this will be indicated in the job posting. The best way to prepare for testing is to access the free testing brochures and online practice tests provided by EEI and made available on the EEI Testing page of our website.