Map Help

The menu opens and closes the Outage Overview Panel. The panel defaults to open on a desktop and closed on mobile devices. To open the menu, click or tap the icon at the upper left corner of the map. The panel contains , customers affected by outages, customers served by our utilities in the state, the time information on the map was last updated, a link to outage details by county and community , weather radar capabilities. The Outage Overview Panel also includes links to the FE website, Outage Help, the Contact Us page, and a link to Enroll in Text Messages.

Clicking or tapping an individual outage icon, outage cluster icon or shaded region opens an info box with additional information.

You can toggle the maps to view the approximate damage location of outages or an overview of total customers impacted by outages.
 

View by Location shows color-coded icons and shaded polygons that represent the approximate outage location and number of customers affected. Outages impacting three or more locations will be represented by a polygon shape drawn around the entire area that is impacted by the outages. When multiple outages occur in close proximity, the outages are clustered into a multi-colored icon to help reduce cluttering at high zoom levels. 

View by Area shows color-coded shading that represents the number of outages in each county or municipality, based on zoom level.

You can view a summary of outages by county or municipality in table format by clicking the “Outages by County/municipality” link.

This view displays each county our utilities serve in the state, the number of customers affected by outages, the number of customers served, and the percent of customers currently impacted by outages.

Clicking a county opens a list of municipalities currently experiencing outages. In addition to the information about  number of customers affected, this view provides estimated time of restoration for the municipality. Note that when multiple outages affect a municipality, this will present the latest ETR for all outages in the area. Columns are sortable by clicking on the column headers. You can quickly find an area using the “Refine by Keyword” search functionality.

You can search for an address to show its location on the map and create a bookmark to save the location. To search, click the magnifying glass icon, type the address in to the search bar, select it from the list, and press “Enter.” A location marker will be pinned to the map location. Click on the location maker to either create a bookmark and/or clear it from the screen so that the outage icon is visible.

To pan on the map, use the arrow keys on your keyboard, click a point on the map and then drag the map in any direction, or tap and drag the map in any direction.

To zoom in our out, click or tap the corresponding button (plus sign or minus sign) in the upper left corner of the map, or rotate the wheel on your mouse. For additional information, see Google Maps Help*.

*By clicking this link, you are leaving the FirstEnergy website and entering a website maintained by a third party. The third party is entirely responsible for the content of its website.