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Contact numbers
Phone numbers and business hours
We know there are instances when you need to contact one of FirstEnergy Corp.'s operating companies. This page provides a central number for reporting outages and numbers for contacting customer service in each operating company.
Outages
Please notify us of power outages by calling the following toll-free number:
1-888-LIGHTSS (1-888-544-4877)
This automated system captures and records your information and helps our dispatchers quickly pinpoint where the power is out. The faster our dispatchers can do that, the faster power can be restored.
Other inquiries
You can reach FirstEnergy Corp. operating company Contact Centers by calling one of the following numbers during office hours (8:00 am - 6:00 pm, Monday - Friday).
Telecommunications Device for the Deaf (TDD) service also is available.
Calling one of these numbers will put you in touch with a Customer Service Representative who can help answer your questions.
| Operating Company |
Contact Number |
TTY/TTD |
Jersey Central Power & Light Company
(JCP&L) |
1-800-662-3115 |
1-800-221-0479 |
Metropolitan Edison Company
(Met-Ed) |
1-800-545-7741 |
1-800-522-2376 |
Pennsylvania Electric Company
(Penelec) |
1-800-545-7741 |
1-800-522-2376 |
Pennsylvania Power Company
(Penn Power) |
1-800-720-3600 |
PA Relay Service
(1-800-654-5984) |
The Cleveland Electric Illuminating Company
(The Illuminating Company) |
1-800-589-3101 |
Call Ohio Relay Services |
| Ohio Edison Company |
1-800-633-4766 |
Call Ohio Relay Services |
| The Toledo Edison Company |
1-800-447-3333 |
Call Ohio Relay Services |
(10/13/09)
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