Reliable service
Electricity is one of the most essential and reliable services you can buy. So with all of the changes coming with competition, many customers wonder how, or if, service will change. Fortunately, there are a number of safeguards and protections that work in your favor.
As your electric distribution company, Pennsylvania Power Company (Penn Power) is committed to delivering your power safely and reliably, no matter which electric generation supplier you choose. When the storms hit, we'll work just as hard to repair the lines. If something happens to your supplier, we'll make sure your lights stay on and supply your electric generation until you choose another.
We'll also continue our commitment to your community. We'll continue our economic development programs and our dedication to meeting your energy needs and answering your questions.
Penn Power will not disconnect your service if you are unable to pay your supplier’s bill. If your supplier elects to discontinue your electric generation service, you will have the opportunity to choose a different supplier. Until you do that, Penn Power will become your supplier. If you're having difficulty paying your bill, we're always available to work out payment arrangements for your Penn Power charges. But remember, you will still owe your original supplier for the electric generation supply you bought from it.
(09/19/07)
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