What to do if you lose power

Check your neighbors to see if their power is out, too, or if only your location is affected.

If only your lights are out:

1. Check your circuit breakers or fuses.
2. If no breaker is tripped or fuse is blown, the problem may be in the connection between our wires and your home. Call our toll-free, 24-hour Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877).
3. Follow the other steps to take during an outage.

1. Call us. We may not know that your power is out unless you notify us. To help us respond most effectively, use our toll-free, 24-hour Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877).
2. Follow the other steps to take during an outage.

• Customers of JCP&L, Met-Ed, Ohio Edison, Penelec, Penn Power, The Illuminating Company or Toledo Edison should call:
  
  1-888-LIGHTSS (1-888-544-4877)
  
  Follow the recorded prompts to let us know your power is out. We'll respond as soon as possible.
• Customers with a communication disability can report an outage using the appropriate TTY/TDD relay service.
• Please report a downed wire only if you actually see one at your location. Do not assume that because your power is out there must be a wire down somewhere.  For more information, see our Frequently Asked Questions.

If you choose to use a backup generator during an outage, please use it safely.

Still need help?
Contact us with your questions.