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How to use a backup generator safely

Backup generators can provide an emergency power supply, enabling you to keep important equipment running during a power outage. But for your safety and the safety of our crews, please be sure to use a generator properly and safely:

  • Follow all instructions and precautions in the manufacturer's written documentation and all local building codes, especially regarding placement of the unit and safe electrical connections. Not following these precautions may result in hazardous conditions, including the possibility of carbon monoxide poisoning or electrocution.
  • Never connect a generator directly to your home's electrical system without a proper isolation device - a switch that disconnects your house from our power lines while your generator is operating, and vice versa. This applies to both portable generators and stationary units. To have an isolation device installed, contact a qualified electrician. Unless our lines are positively isolated from your home, operating a generator connected into your home's wiring system could start a fire and/or electrocute a service crew member working to restore your power.
  • The safest way to use a portable generator is to plug lights and appliances directly into the outlets on the generator unit. If extension cords are necessary, be sure to use heavy-duty cords in good condition with rated capacity sufficient for the load.

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