eBill Electronic Billing

We provide a secure environment for viewing and paying your electric bill available at no cost, 7 days a week, 24 hours a day (except for scheduled maintenance times).

When you go paperless, we provide a user-friendly online bill display format, e-mail notification when your bill is ready. (Please check with your bank concerning fees they may charge for online transactions.)

1. Have your current paper bill at hand. You will be asked to enter two pieces of information from the bill - your account number and your last payment/adjustment amount from the bill.
2. Enter a user name from 6 to 15 characters long.
3. Enter a password from 6 to 15 characters long.
   Note: Passwords are case sensitive, meaning if you use all caps when entering the Password, you must also use all caps for your Password on the Sign In page. The same applies to using all lower case letters or a mixture of upper and lower case.
4. Re-enter your password for validation.
5. Enter the last 4-digits of your social security number. This is used for validation if you have forgotten your password.
6. Enter a security question of your choosing - such as the city in which you were born, your mother's maiden name, etc. - and the answer to that question. This is also used for validation if you have forgotten your password.
7. Enter the payment or adjustment from your paper bill.
8. You will no longer receive a monthly paper bill. Sign up now.

• Upon successful registration, you will receive an e-mailed confirmation and gain access to your current bill.

• After registering for the program, a monthly e-mail notification will be sent to you when your bill is ready. You will need to remember your user name and password to access your online bills.
• Note: It is your responsibility to ensure your electric bill is paid each month, even in the event your notification email is not successfully delivered to you (e.g. spam blockers).

Removing your account from eBill
Please note that if you are enrolled in FirstEnergy's Automatic Credit Card Payment Program, you will be removed from that program because participation in eBill is mandatory for that option.

• Sign in using your user name and password.
• Go to the Change User Information page.
• Click the "I want to be removed from FirstEnergy's Online Bill Payment Program" button, which is located near the center of the page.
• Confirm that you want to be removed from Online Bill Payment Program by clicking the Remove Me From Online Bill Pay button. Select Cancel if you do not want to remove yourself at this time.
• Upon successfully deleting the account, you will receive an e-mail confirming the removal. You will begin receiving paper bills through the U.S. Mail starting with your next meter reading.
• Cancel eBill now.

Still need help?
Contact us with your questions.